General Quality Process Guidelines

The following are some general quality process guidelines:

1. Ensure that the quality process reflects the project sponsor and client's requirements. The project sponsor and client may mandate that you adopt certain standards and tools. If you do not find them sufficient to achieve the level of quality defined for the project, augment the standards and tools necessary. You may tell your project sponsor and/or client that the resources are not sufficient enough to achieve the level of quality you believe necessary for the project. Do some research for defining the supporting details.

2. If you are using subcontractors or vendors, make sure they understand the quality process and are committed to uphold it. Include reviews of their works. products, services, and/or processes. If the client requires you to certify that subcontractor processes meet certain requirements then record such requirements, and the corresponding reviews in the quality process.

3. Make sure that all team members understand the quality process and know that you expect them to participate in and support it.

4. If the quality process is extensive or complex, you may need to run training programs.

5. Make sure team members understand how their work contributes to achieving the quality process and commit to providing them with feedback about their performance in this area.

Q: Other thoughts?